Privacy Policy

This Privacy Policy sets out how Commercial & Industrial Co. Suzuki Jordan uses and protects any information that you provide when using this website and submitting your personal information. This Privacy Policy outlines our policies on the management of personal information, including how we collect, use, and disclose it.

Suzuki Jordan is committed to responsible privacy practices and compliance with Jordanian law. Our respect for your privacy is paramount. Suzuki Jordan may update this policy from time to time, so we encourage you to check this page periodically to ensure you are aware of any changes.

What is Personal Information?

Personal information is any information that can identify you. Examples include your name, address, phone number, and email address.

What Types of Personal Information Does Suzuki Jordan Collect?

The types of personal information we collect depend on the circumstances of collection:

• Contact details such as your name, address, email address, and phone number.
• Vehicle-related details, including registration number, vehicle identification number (VIN), and service history.
• Site usage data such as IP address, browser type, referring sites, and pages visited.
• Sensitive data is not generally required, but if you provide such information (e.g., health conditions for accessibility services), you consent to our use of it as permitted by law.

How Do We Collect Your Personal Information?

We collect personal information through:

• Direct interactions when you provide information to us or our customer service team.
• Online interactions via our website and social media platforms.
• Market research activities.
• Participation in promotions, competitions, or marketing campaigns.
• Public sources and third-party service providers.

Why Do We Collect, Use, and Disclose Your Personal Information?

We collect, use, and disclose personal information for purposes including:

• Responding to inquiries, providing brochures, or arranging test drives.
• Processing vehicle purchases, warranties, and service history records.
• Improving Suzuki products and services.
• Issuing service and maintenance reminders.
• Conducting customer satisfaction surveys.
• Managing marketing campaigns, promotions, and competitions.
• Considering job applications.
• Complying with legal obligations.

We may also use your personal information for direct marketing, where permitted by law or with your consent.

What Happens if You Don’t Provide Personal Information?

Providing personal information is voluntary. However, withholding information may impact our ability to provide certain services, such as vehicle recalls or warranty support.

Who Do We Disclose Personal Information To?

We may share your personal information with:

• Suzuki Motor Corporation and its affiliates worldwide.
• Suzuki Jordan’s authorized dealers and service providers.
• Third-party partners for marketing, IT support, and research.
• Professional advisors such as insurers, auditors, and legal consultants.
• Law enforcement or regulatory bodies where required.
• Other entities with your consent.

We take reasonable measures to ensure that third parties use your personal information responsibly and comply with relevant legal requirements.

Does Personal Information Leave Jordan?

Some of our service providers or Suzuki affiliates may be located outside Jordan. If your information is transferred internationally, we ensure it remains subject to strict security safeguards.

How Do We Protect Personal Information?

We implement security measures to protect your personal information from unauthorized access, use, or disclosure. Only authorized personnel have access to your information, and we do not sell your personal data to third parties.

Job Applications and Personal Information

If you apply for a job with Suzuki Jordan, your personal information may be used for recruitment, screening, and background checks. We may also request additional health-related information for certain roles, subject to your consent.

Accuracy and Updating of Personal Information

We strive to maintain accurate records of personal information. You are encouraged to notify us of any updates or corrections.

Accessing or Correcting Your Personal Information

You may request access to your personal information or ask for corrections by contacting us. We will provide a response and necessary updates in accordance with Jordanian law.

Contacting Us About Privacy Concerns

If you have any questions or concerns regarding how we handle your personal information, please contact us. We will acknowledge your query and work to resolve it promptly.

Internet Privacy

Website Usage Data

We collect general site usage data, such as pages visited and time spent on the website, to improve user experience. This information does not personally identify you.

Collection of Personal Information Online

If you provide personal information through our website (e.g., requesting brochures or booking test drives), it will be used to fulfill your request. You may opt out of future communications at any time.

Use of Cookies

Our website uses cookies to enhance user experience. These small files store preferences but do not contain personal data. You can manage cookie settings in your browser.

Email Communications

If you send us an email containing personal information, we will only use it to respond to your inquiry. We do not share email content with third parties for independent use.

Suzuki Jordan reserves the right to update this Privacy Policy. Any changes will be posted here at least 10 days before they take effect.